Organization: Rackspace, Inc.

Description:

Fanatical Support® has made Rackspace the world's leader in hosting. We deliver enterprise-level hosting services to businesses of all sizes and kinds around the world. We got started in 1998 and since have grown to serve more than 70,000 customers, including over 51,000 cloud computing customers. Rackspace integrates the industry's best technologies for each customer's specific need and delivers it as a service via the company's commitment to Fanatical Support. Our core products include Rackspace Managed Hosting, The Rackspace Cloud™ and Rackspace Email & Apps (formerly Mailtrust). There are currently over 2,600 Rackers around the world serving our customers.

[from http://www.rackspace.com/information/aboutus.php]

URL

http://www.rackspace.com/

Cloud "Services" (See Details)

• The Rackspace Cloud
• Rackspace Managed Hosting
• Rackspace Email & Apps (formerly Mailtrust)
• Control Panel
• Cloud Files
• Apps Manager
• Email
• MS Exchange 2007 Servers
• MS Exchange 2007
• Administrator Tools
• Support

Incidents

ID Type Reported Summary Organization Services 451 outage 2011-02-02 Rackspace Support Experiences Delays Rackspace, Inc. Support 449 outage 2011-02-01 DNS Issue Causes MySQL Server Outage Rackspace, Inc. The Rackspace Cloud 450 outage 2011-02-01 Rackspace SAT and DFW Mail Relays Blacklisted Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 436 outage 2010-12-15 MS Exchange 2003 Connectivity Issues Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 435 outage 2010-12-14 MS Exchange Connectivity Issues Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 434 outage 2010-12-10 Webmail Access Issues Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 432 outage 2010-12-09 Intermittent Connectivity to MS Exchange 2003 Via Outlook/OWA Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 433 outage 2010-12-09 Webmail Access Issue Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 431 outage 2010-12-08 Delays to Changes Made Via Microsoft Exchange 2007 Control Panel Rackspace, Inc. Administrator Tools 430 outage 2010-12-07 Email Delays Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 428 outage 2010-12-06 Intermittent Connectivity to MS Exchange Accounts Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 427 outage 2010-12-03 Blackberry Enterprise Service Accounts Activation Issues Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 426 outage 2010-12-02 Calendar Invite Bounce-back Errors Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 424 outage 2010-11-30 Users Unable to Access Public Folders Rackspace, Inc. MS Exchange 2007 423 outage 2010-11-29 Inbound Email Delays Rackspace, Inc. MS Exchange 2007 425 outage 2010-11-29 Backup Service/Login Failure Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 422 outage 2010-11-22 Exchange 2007 Public Folder Server Delivery Errors Rackspace, Inc. MS Exchange 2007 Servers 421 outage 2010-11-17 Email Performance Latency - Login Errors/Delays Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 420 outage 2010-11-16 Inbound Email Delays Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 402 outage 2010-11-15 Email Delivery Delays Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 401 outage 2010-11-14 MS Exchange 2007 Connectivity Issues Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 385 outage 2010-11-01 Rackspace Cloud Control Panel Outage Rackspace, Inc. The Rackspace Cloud 386 outage 2010-11-01 Rackspace DFW Outage Rackspace, Inc. The Rackspace Cloud 373 outage 2010-10-29 Rackspace Control Panel Outage Rackspace, Inc. The Rackspace Cloud 362 outage 2010-10-28 Control Panel Experiences Degradation Rackspace, Inc. The Rackspace Cloud 363 outage 2010-10-28 Rackspace DFW PHP and SSL Server Outage Rackspace, Inc. The Rackspace Cloud 340 outage 2010-10-26 Rackspace Cloud Control Panel Outage Rackspace, Inc. The Rackspace Cloud 341 outage 2010-10-26 Rackspace DFW MySQL Cluster Outage Rackspace, Inc. The Rackspace Cloud 336 outage 2010-10-25 Rackspace Control Panel Access Issues Rackspace, Inc. The Rackspace Cloud 307 outage 2010-10-21 Rackspace PHP-5-15-wc2-DFW1 Degradation Issues Rackspace, Inc. The Rackspace Cloud 304 outage 2010-10-20 MS Exchange 2007 IMAP Connectivity Issues Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 333 outage 2010-10-20 Rackspace IIS Outage in DFW and SAT Rackspace, Inc. The Rackspace Cloud 294 outage 2010-10-19 Rackspace SAT MySQL Cluster Experiences Degraded Performance Rackspace, Inc. The Rackspace Cloud 295 outage 2010-10-19 Rackspace FTP Cluster Outage Rackspace, Inc. The Rackspace Cloud 303 outage 2010-10-19 Rackspace MS Exchange 2007 Public Folder Access Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 275 outage 2010-10-18 Rackspace Email Experiences Issues with Outbound Delivery Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 280 outage 2010-10-18 Rackspace Exchange 2007 Control Panel Suffers Lag Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 281 outage 2010-10-18 Rackspace Cloud MySQL Server Read Only Rackspace, Inc. The Rackspace Cloud 274 outage 2010-10-17 Rackspace IMAP Service Unavailable Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 282 outage 2010-10-17 Rackspace Cloud DFW Performance Degradation Rackspace, Inc. The Rackspace Cloud 277 outage 2010-10-12 Rackspace Exchange Experiences Control Panel Delays Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 291 outage 2010-10-11 Rackspace Cloud Experiences Latency Issues Rackspace, Inc. The Rackspace Cloud 278 outage 2010-10-08 Rackspace Exchange 2007 Users Unable to Access Mailboxes Rackspace, Inc. Email 279 outage 2010-10-08 Rackspace Experiences Mailbox Change Delays Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 297 outage 2010-10-08 Rackspace WC2 DFW Cloud Sites Latency Issues Rackspace, Inc. The Rackspace Cloud 311 outage 2010-10-06 Rackspace SSL Cluster Outage Rackspace, Inc. The Rackspace Cloud 314 outage 2010-10-05 Rackspace PHP 5-13 DFW Issue Rackspace, Inc. The Rackspace Cloud 319 outage 2010-10-03 Control Panel Database Tab Outage Rackspace, Inc. Control Panel 248 outage 2010-10-01 Rackspace Email Goes Missing Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 249 outage 2010-09-29 Rackspace Outbound Emails Rerouted to Drafts Folder Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 250 outage 2010-09-29 Rackspace MS Exchange 2007 Experiences Delays Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 244 outage 2010-09-14 Rackspace SharePoint Experiences Accessability Issues Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 238 outage 2010-09-08 Rackspace Experiences Webmail Connectivity Issues Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 239 outage 2010-09-08 Rackspace Experiences Exchange 2007 Connectivity Issues Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 229 outage 2010-08-30 Rackspace Exchange 2007 Experiences Momentary Outage Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 198 outage 2010-08-24 Rackspace's Control Panel Experiences Degraded Functionality and Accessibility Rackspace, Inc. Control Panel 204 outage 2010-08-24 Rackspace Apps Manager Experiences Intermittent Accessibility Rackspace, Inc. Apps Manager 206 outage 2010-08-24 Rackspace Control Panel Issue Prevents Email Configuration of Cloud Sites Rackspace, Inc. Control Panel The Rackspace Cloud 207 outage 2010-08-24 Rackspace Experiences MySQL Cluster Outage Rackspace, Inc. The Rackspace Cloud 208 outage 2010-08-24 Rackspace Experiences MySQL Cluster Outage Rackspace, Inc. The Rackspace Cloud 199 outage 2010-08-23 Rackspace Control Panel Experiences Degraded Functionality Rackspace, Inc. Control Panel 196 outage 2010-08-21 Rackspace Cloud SSL Cluster Experiences an Outage Rackspace, Inc. The Rackspace Cloud 197 outage 2010-08-21 Rackspace Cloud Ticketing System Inaccessible Rackspace, Inc. The Rackspace Cloud Control Panel 189 outage 2010-08-18 Rackspace's Cloud FTP Server Experiencing Accessibility Issues Rackspace, Inc. The Rackspace Cloud 190 outage 2010-08-18 Rackspace Cloud Server in Chicago Datacenter Experience Networking Issues Rackspace, Inc. The Rackspace Cloud 188 outage 2010-08-17 Rackscape Control Panel Experiences Degraded Functionality Rackspace, Inc. Control Panel 185 outage 2010-08-16 Rackspace's Cloud Files Experiences Auth Issues Rackspace, Inc. Cloud Files 191 outage 2010-08-15 Rackspace's Control Panel Experiences Errors Rackspace, Inc. Control Panel 192 outage 2010-08-15 Rackspace's Webmail Inaccessible Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 157 outage 2010-08-11 Rackspace's Control Panel Suffers Degraded Functionality and Accessibility Rackspace, Inc. Control Panel 129 outage 2010-08-10 Rackspace's Control Panel Experiences Intermittent Access Issues Rackspace, Inc. Control Panel 193 outage 2010-08-10 Rackspace's Webmail Suffers Connectivity Issues Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 145 outage 2010-08-03 Rackspace's Control Panel Suffers Degraded Functionality Rackspace, Inc. Control Panel 194 outage 2010-08-02 Rackspace Email Experiences Inbound Mail Delivery Delays Rackspace, Inc. Rackspace Email & Apps (formerly Mailtrust) 73 outage 2009-11-03 Maintenance slipup caused a 5-minute power outage, but effects on users continued for hours Rackspace, Inc. The Rackspace Cloud 72 outage 2009-07-07 Rackspace suffers an outage due to power generator failures Rackspace, Inc. The Rackspace Cloud 8 outage 2009-07-06 Rackspace suffers an outage due to power generator failures Rackspace, Inc. The Rackspace Cloud 105 outage 2007-11-12 Traffic Accident Causes Rackspace Outage Rackspace, Inc. The Rackspace Cloud

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