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“Happiness is like a cloud, if you stare at it long enough, it evaporates.”
Sarah McLachlan

Incident ID: 73

Incident Type:
Outage

Summary: Maintenance slipup caused a 5-minute power outage, but effects on users continued for hours

During Scheduled maintenance on the power distribution units (PDUs) in their data center, Rackspace encountered an electrical short causing 5 minutes of down time without power. The outage of their services however lasted much longer for many of their customers; effecting both Rackspace cloud sites and their Slicehost virtual servers. The outage was the third outage in two months, costing the company over $2.5 million in service credits.

Number Affected: Unknown
Organization: Rackspace, Inc.
Reported Date:2009-11-03
Occurred Date:2010-07-25
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