“My objection to cloud computing is... Cloud computing is not only the future of computing, it is the present, and the entire past of computing is all cloud.”
Larry Ellison

Incident ID: 73

Incident Type:

Summary: Maintenance slipup caused a 5-minute power outage, but effects on users continued for hours

During Scheduled maintenance on the power distribution units (PDUs) in their data center, Rackspace encountered an electrical short causing 5 minutes of down time without power. The outage of their services however lasted much longer for many of their customers; effecting both Rackspace cloud sites and their Slicehost virtual servers. The outage was the third outage in two months, costing the company over $2.5 million in service credits.

Number Affected: Unknown
Organization: Rackspace, Inc.
Reported Date:2009-11-03
Occurred Date:2010-07-25


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