“cloud computing does not absolve those responsible for designing and deploying applications from understanding how the dependencies of the underlying platforms impact the availability, resiliency and survivability of their architecture -- regardless of how opaque it may be”
- Chris Hoff
Incident ID: 73
Summary: Maintenance slipup caused a 5-minute power outage, but effects on users continued for hours
During Scheduled maintenance on the power distribution units (PDUs) in their data center, Rackspace encountered an electrical short causing 5 minutes of down time without power. The outage of their services however lasted much longer for many of their customers; effecting both Rackspace cloud sites and their Slicehost virtual servers. The outage was the third outage in two months, costing the company over $2.5 million in service credits.
Number Affected: Unknown
Organization: Rackspace, Inc.