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“It's like if you want to plug in a toaster you buy a toaster and plug it in the electrical outlet. But if you have to wire in the outlet you wouldn't do it”
Brian O'Higgins

Incident ID: 274

Incident Type:
Outage

Summary: Rackspace IMAP Service Unavailable

Users were unable to access Rackspace's Exchange 2007 server over IMAP. As a workaround, Rackspace recommended users use Outlook Web Access (OWA). The issue was a Client Access Server whose services were restarted to resolve the issue.

Number Affected: Unknown
Organization: Rackspace, Inc.
Reported Date:2010-10-17
Occurred Date:2010-10-17
Incident Duration:3 days and 3 hours
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