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“The takeaway is that we still have work to do to educate the market on what the cloud really means.”
John Dwyer, Microsoft's area data centre manager for international operations

Incident ID: 274

Incident Type:
Outage

Summary: Rackspace IMAP Service Unavailable

Users were unable to access Rackspace's Exchange 2007 server over IMAP. As a workaround, Rackspace recommended users use Outlook Web Access (OWA). The issue was a Client Access Server whose services were restarted to resolve the issue.

Number Affected: Unknown
Organization: Rackspace, Inc.
Reported Date:2010-10-17
Occurred Date:2010-10-17
Incident Duration:3 days and 3 hours
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