“cloud computing does not absolve those responsible for designing and deploying applications from understanding how the dependencies of the underlying platforms impact the availability, resiliency and survivability of their architecture -- regardless of how opaque it may be”
- Chris Hoff
Incident ID: 274
Summary: Rackspace IMAP Service Unavailable
Users were unable to access Rackspace's Exchange 2007 server over IMAP. As a workaround, Rackspace recommended users use Outlook Web Access (OWA). The issue was a Client Access Server whose services were restarted to resolve the issue.
Number Affected: Unknown
Organization: Rackspace, Inc.