“The takeaway is that we still have work to do to educate the market on what the cloud really means.”
- John Dwyer, Microsoft's area data centre manager for international operations
Incident ID: 21
Incident Type:
Outage
Summary: Amazon EC2 experienced a power outage due to a human error causing the back-up generator to lose power
Amazon EC2 experienced two power outages on May 4 and an extended power loss early on Saturday, May 8. In each case, a group of users in a single availability zone lost service, while the majority of EC2 users remained unaffected. Later that day, while the affected racks were still being powered by the back-up generator, a human error caused the back-up generator to lose power, Amazon said. The generator was reset and power was again restored to the racks, with most customers regaining service between 6:45 p.m. and 7:40 p.m. Pacific time. The next day Amazon completed installation of a replacement UPS unit.
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Number Affected: Unknown
Organization: Amazon Web Services
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