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“It's like if you want to plug in a toaster you buy a toaster and plug it in the electrical outlet. But if you have to wire in the outlet you wouldn't do it”
Brian O'Higgins

Incident ID: 192

Incident Type:
Outage

Summary: Rackspace's Webmail Inaccessible

Rackspace's webmail was inaccessible. Rackspace determined the cause to be database inaccessibility. Upon restoring the databases, webmail resumed normal operation. No email was lost during the outage.

Number Affected: Unknown
Organization: Rackspace, Inc.
Reported Date:2010-08-15
Occurred Date:2010-08-15
Incident Duration:5 hours
References

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